Benefits
And New Client Information

> Services Available to PAWS CASS Clients

> New Client Information
Food Bank
Vet Services
Grooming Services

> Client Services Benefits Policies
Payments and Procedures
Food
Veterinary Care
Volunteer Assistance

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SERVICES AVAILABLE TO PAWS CLIENTS

• Preventative veterinary care
• Emergency veterinary care (up to $200)
• Dog walking (for clients not ambulatory or very ill)
• Cat litter box changing
• Transportation to/from vet or grooming appointments
• Grooming
• Emergency foster care
• Food delivery for homebound or ill clients
• Pet Food Bank

For more information please call:
Pat Groves, Client Case Manager
415.979.9550
Send Pat an e-mail

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NEW CLIENT INFORMATION

Food Bank
• The food bank is open on Saturdays between the hours of 10:30 AM to 12:30 PM
• Clients are eligible to go to the food bank once every 4 weeks
• Please call the Client Case Manager if you ever need information as to when you are next eligible to visit the food bank
• The address of the food bank is 645 Harrison St Suite 100 (between 2nd and 3rd)
• If traveling by Muni or Bart: exit Montgomery station on Market Street
• The food bank is closed on holiday weekends

Vet Services
• We do most of our vet services through Pets Unlimited. Their telephone number is 415.563.6700
• Please make sure to call the Client Case Manager to gain permission before making any Vet appointments that PAWS will be paying for (These services include Well Clinic Exams.)
• Call Client Case Manager back after the appointment is made with the time and date of the appointment
• In emergency situations in which you are not able to contact us before services are obtained, you must call the Client Case Manager as soon as you are able

Grooming Services
• Free Grooming Appointments are to be made through Client Case Manager
• Please call the Client Case Manager and let them know that your pet needs grooming; they will refer you to a groomer in San Francisco
• Call and make an appointment with that groomer
• Call Client Case Manager back with the time and date of the appointment so they can ensure that the proper payment vouchers are sent

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CLIENT SERVICES BENEFITS POLICIES

Payments and Procedures
PAWS will provide all services (except veterinary care) to clients free of charge. These services may include monthly allotments of food and litter; volunteer assistance with dogwalking, kitty litter maintenance and aquarium cleaning; animal bathing and nail clipping; transportation to veterinary or grooming appointments; foster care; adoption services and educational materials. We can not guarantee any of our services.

Food
Due to financial constraints, PAWS will not be able to cover all necessary dietary needs for client animals. The monthly food allotments are meant to be supplemental only.

As much as possible we will strive to provide a consistent diet for client animals under our auspices, however specific brands may vary depending on donations received. If animals require special diets we will make sure these diets are available provided we have a veterinarian-approved special diet form on file.

Clients may visit the Food Bank once every four weeks. If a client is not able to attend in person, he/she may send someone else as long as the PAWS office is notified by the preceding Thursday at noon. Clients or their representatives must show their Client ID card when picking up food.

If a client is homebound special arrangements will be made for food delivery. Any special arrangements will be made at the discretion of the Client Service Coordinator.

Veterinary Care
Due to financial constraints PAWS will not be able to cover all necessary veterinary care for client animals. Each client will be allotted up to $200 per year (beginning every January) to use toward veterinary expenses that are emergencies or vital to your pets’ well being. The veterinary allotment can not be carried from one year to the next. In addition, through a cooperative program with local veterinarians, clients receive average discounts of 25% on their veterinary care. PAWS will also cover the cost for annual vaccinations (up to $25) and for spay/neuter (up to $65).

Except for extreme emergencies, clients must notify PAWS prior to veterinary visits in order to receive financial assistance. At that time, clients will be advised of available funding and directed to the vet clinic that is best suited to the animal's needs. Vouchers will be issued only after this discussion has taken place.

In special emergency cases, we will try to assist in whatever ways we can.

Volunteer Assistance
As much as possible we will try to fulfill all requests for volunteer assistance with in-home care, transportation, foster care, etc. Volunteers will not be available for any services not directly related to animal care.